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Legal

TRYSA Pay Terms

Last updated 29 October 2026.

1. What TRYSA Pay is

TRYSA Pay is a feature that lets a studio (the Merchant) send an invoice, quote deposit or payment link and lets the client (the Payer) pay online. Payments are processed by a licensed payment partner (currently Paystack). TRYSA is a software provider. It is not a bank, does not hold your money as a deposit-taker, and is not a party to the sale between Merchant and Payer.

2. Fees

The processing fee, if any, and who pays it, are shown to the Payer before they confirm payment, and to the Merchant in their settings. The payment partner may add its own charges. Fees already taken by the payment partner may be non-refundable.

3. Merchant responsibilities

  • Only sell lawful goods and services that you are allowed to supply, and describe them honestly.
  • Issue correct invoices, charge the right tax, and follow tax, consumer and licensing laws.
  • Deliver what was paid for, and handle refunds, complaints and chargebacks.
  • Complete any identity or business verification the payment partner requires.
  • Not use TRYSA Pay for prohibited businesses: illegal goods or services, adult sexual content, gambling, weapons, unlicensed financial or investment schemes, pyramid or Ponzi schemes, counterfeit goods, or anything the payment partner prohibits.

4. Payer notes

Check the amount, payee and invoice before paying. Questions about what you bought, delivery or a refund go to the Merchant. If you think a payment was unauthorised, tell your bank and the Merchant straight away and email support@trysa.app.

5. Refunds and chargebacks

Refunds are decided and funded by the Merchant. If a chargeback or reversal happens, the amount and any fees may be taken back from the Merchant's balance or payouts, and the Merchant must provide evidence to defend it. We may delay or hold payouts for suspected fraud, disputes, legal requests or partner rules.

6. Records

We keep payment and invoice records for the period required by law, for accounting, tax and dispute purposes.

7. Suspension

We or the payment partner may refuse, delay or reverse a payment, or suspend TRYSA Pay, where we suspect fraud, money laundering, illegal use or a breach of these terms, or as the law requires. We may report suspicious activity to the authorities.

8. No financial advice

Nothing in TRYSA is financial, tax or investment advice.