Delete Your Account and Data

Closing your account

A workspace owner can close the workspace from settings, or email privacy@trysa.app from the account email address. We will check it is you before deleting.

What happens

• Your workspace is closed and access ends.
• We delete your workspace content (clients, files, galleries, documents) from our live systems within 30 days.
• Copies in backups are overwritten as backups roll off, normally within 90 days. We do not restore deleted data except to recover from a system failure, and we delete it again if we do.
• We keep records the law requires, such as invoice and payment records, for the legally required period; these are kept separately and not used for other purposes.
• Links and galleries you shared stop working.

Export first

Download anything you need before closing. If you need help exporting, email support@trysa.app.

If you are a studio's client or someone shown in a gallery

Ask the studio first to remove your data or photos. You can also email privacy@trysa.app and we will pass the request on or act on it where we are the controller. You can also complain to the NDPC.